Shipping policy

Please allow up to 8-10 days for processing time (peak season may add additional days to process time).
Your order will ship through USPS or FedEx Home. Please allow 5-7 business days after your order has
been shipped for it to arrive. We will always send tracking information for your order.

Missing Package:
Burnt Timber Swings ships via USPS and FedEx. In the rare case your package shows that it was
delivered, but you did not receive it, please contact the carrier directly. If you still have issues, please let
us know and we will do our best to help remedy the situation, on your behalf, with the carrier.
Unfortunately, if your package is lost, stolen, or misplaced, we are unable to offer you a refund.

Damaged Package:
Burnt Timber Swings takes great care in ensuring your order arrives to you safely. In the rare case your
package arrives damaged, please contact us within 7 days of delivery. We will need photos documenting
the outside packaging, inside packaging, and damage to the order. All our packages are shipped insured
and we will do our absolute best to correct the situation on a case by case basis.